Immediately, private historical past interviews are accomplished when the Name Heart interviewers dial an applicant’s cellphone quantity hoping to achieve them and full a medical questionnaire. In 2021, roughly 81% of those outbound teleinterview calls went unanswered.²

To raised attain these life insurance coverage customers, ExamOne affords a texting resolution for our phone underwriting workflow that may ship SMS texts to candidates for the primary contact try to finish their cellphone interview. This can release our interviewer’s time to concentrate on what they do finest: acquiring well being historical past from candidates.

The next Q & A could assist familiarize you with the advantages and technical particulars of this system. Let’s ask the knowledgeable, Yona Wright, a couple of essential questions.

How does the texting program work?

Candidates will get a textual content message that comprises the Name Heart cellphone quantity permitting the applicant to provoke contact with the interviewer. A legitimate cell phone quantity should be offered within the order.

What are the advantages?

Speaking with candidates through textual content message will permit them to provoke their interviews when it’s most handy for them. We discovered that texting helps scale back turnaround time by half a day and will increase completion charges by 10%.²

When are the textual content despatched?

Textual content messages are automated and are despatched between 8:00 AM and eight:00 PM. particular to the applicant’s time zone. And so they have the choice to opt-out at any time.

What varieties of texts are despatched?

The welcome message comprises normal info on message/information charges and frequency and find out how to opt-out and get assist. The next message comprises the provider’s firm title, the decision heart client-specific cellphone quantity and name heart hours, permitting the applicant to provoke contact with the interviewer.

Do you present an opt-out choice?

Sure. Our textual content message marketing campaign permits recipients to opt-out of receiving texts. When the recipient texts STOP, they are going to be unsubscribed and can not obtain textual content messages to their cellphone quantity from ExamOne.

What are the hours for candidates to name again?  

From 8:00 AM to 11:00 PM Mondays to Thursdays, from 8:00 AM to 9:00 PM Fridays, and eight:00 AM to 4:00 PM Saturdays. This info is offered within the textual content message as nicely.

How do I do know my applicant’s cellphone name can be answered?

We have now 300 skilled name heart workers members prepared to help!

If there may be an examination required, will you additionally textual content the applicant?

Sure. Be taught extra about this texting program right here.

Wish to be taught extra or have this supplied to your applicant?

Please be at liberty to achieve out to Yona Wright at Yona.M.Wright@examone.com; your Strategic Account Government; or your Account Supervisor. We’d love to debate additional how our progressive Name Heart capabilities and information assortment choices may finest match what you are promoting wants.

¹Primarily based on evaluation accomplished by ExamOne or orders accomplished in 2021.

²Primarily based on evaluation accomplished by ExamOne or orders accomplished between April 2022 – March 2023.