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Thursday, February 22, 2024

Banks are utilizing AI towards rising fraud menace, however prospects should not completely satisfied


The danger is obvious with two thirds of monetary trade respondents citing AI as driving elevated danger by way of deepfakes, subtle cyber hacks, and malware created utilizing generative AI. Nearly 9 in ten respondents mentioned their group is rising funding in new tech. However solely round half mentioned they’re prioritizing explaining its use to prospects.

“Right now, AI is being utilized by each criminals – who’re utilizing it as new methods to defraud prospects – and establishments, who’re utilizing it to remain forward of fraudsters and defend their prospects,” mentioned Vatsa Narasimha, CEO of ComplyAdvantage. “We all know from our work with monetary establishments world wide that AI-based applied sciences can considerably improve the struggle towards monetary crime. We see an amazing alternative for banks to indicate shoppers how these new applied sciences and processes like explainable AI are getting used to safeguard their funds.”

Fraud victims

Prospects know they’re in danger and 23% mentioned they’ve been a sufferer of fraud within the final three years. Nonetheless, whereas 89% specific concern about fraud, solely 40% are snug with banks utilizing AI to struggle monetary crime.

The survey of 600 banking and monetary providers compliance professionals and 3000 shoppers revealed the commonest forms of fraud skilled by respondents:

  • Bank card fraud (59%)
  • Identification theft and phishing (21%)
  • Employment scams (12%)
  • Funding fraud (10%) 

“If compliance leaders are involved about how prospects will obtain this info, our survey suggests they need to be optimistic,” added Narishma. “65% of shoppers informed us they’re open to banks sharing their transactional particulars with different banks if it helps determine fraud patterns. So clearly, shoppers perceive that new, extra progressive approaches are required to handle our monetary crime challenges. We’d anticipate this share to extend additional as soon as the advantages of AI for enhancing monetary crime detection are extra broadly recognized.”

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