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Friday, April 12, 2024

Cirencester Pleasant appoints director of buyer expertise

Cirencester Pleasant has employed Michelle West-Wiggins as director of buyer expertise, a newly created place.

West-Wiggins was beforehand head of buyer expertise and claims, however now takes on this new position and turns into a member of the chief workforce.

As well as, Robert Higgins has been promoted to claims supervisor and can report back to West-Wiggins.

She has been at Cirencester Pleasant for eight years and has been a drive for service requirements.

West-Wiggins stated: “I’m actually excited to be taking over this new position. Our workforce is really keen about delivering the very best buyer expertise and it’s unbelievable to now be capable of signify them and our work on the Govt Group. I’m decided to construct on the laborious work we’ve already finished and make sure that Cirencester is synonymous with distinctive service.”

CEO Andy Morris added: “I’m delighted to welcome Michelle to the Govt Group, she totally deserves her promotion. Throughout her time with Cirencester, she has regularly confirmed extraordinary dedication and enthusiasm, constructing a unbelievable workforce round her. At a time when quite a few surveys, together with the one launched not too long ago by Defaqto, level to a drop in service requirements in our business, I’m proud that our Society is bucking the pattern. We have now persistently exceeded expectations in customer support, scoring very extremely within the Institute of Buyer Service surveys, and Michelle and her workforce deserve lots of credit score for this. I stay up for the additional worth I do know she will be able to obtain in her new position.”

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Final yr, Cirencester Pleasant expanded its product vary by launching a short-term profit choice to its My Earnings Protected earnings safety product.

This product offers cowl for as much as two years per declare, offering an inexpensive strategy to cowl family payments ought to they be unable to work.

Moreover, My Earnings Protected was designed to be versatile and inexpensive. It additionally gives deferres intervals starting from one to 52 weeks, cowl as much as age 70, and a most advantage of 65% of earnings with a restrict of £52,000 a yr.

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