Heather Fitzgerald manages a group that places rivers of knowledge to work.
Fitzgerald, the senior vp of distribution intelligence and buyer relationship administration technique at Jackson Nationwide Life Distributors, Jackson’s annuity distribution arm, and members of her group flip chaotic torrents into useful streams that Jackson can use to assist customers put together for retirement.
She has a bachelor’s diploma from Michigan State and a grasp’s diploma in enterprise from the College of Detroit Mercy. She labored in information analytics in Chicago, Detroit and Silicon Valley earlier than becoming a member of Jackson in 2019.
Fitzgerald just lately answered questions, through e mail, about her view that the center of what her group does is information storytelling. The interview has been edited.
THINKADVISOR: What’s information storytelling?
HEATHER FITZGERALD: Information storytelling is the method and talent to translate typically complicated and disparate information into easy, business-oriented phrases to impression a call or motion.
Information storytelling can be utilized to raised visualize information in a approach that enhances viewers engagement and influences massive and small-scale enterprise actions similar to gross sales and pipeline reporting, new product introductions, aggressive evaluation, buyer habits and workforce productiveness, amongst others.
Telling a narrative with information might help audiences get from Level A (the place they’re) to Level B, which is the place they’ve the ‘aha’ second that can change every thing.
What may an instance of knowledge storytelling appear like?
Information storytelling can take many types, and it actually is dependent upon the viewers, matter, business and even the strategy of presentation (report, dialogue, PowerPoint presentation, dashboard, and so forth.). In brief, there isn’t a proper or unsuitable technique to share the information, however figuring out your viewers and the strategic decisioning that can happen due to your information story ought to dictate the shape.
The next three elements are a very powerful — the information, the narrative and the visible — and people may be very completely different based mostly on the use case or the issue you are attempting to resolve or reply.
What assets does an organization want to prepare an efficient information storytelling effort?
Information storytelling may be profitable in a company based mostly on 4 fundamental elements: individuals, processes, platforms and information.
The individuals facet is paramount to drive an influential enterprise intelligence/analytics operate, and sometimes these persons are onerous to seek out.
They have to be capable to converse the language of the enterprise whereas understanding the know-how facet as properly. Additionally they have to develop the story surrounding the information and the enterprise downside by utilizing not solely numbers, but additionally visualization and a compelling and fascinating narrative — all on the identical time.
It’s not straightforward to seek out this skillset, however when you do, you notice how vital it’s to the enterprise.
Who tends to do properly in information storytelling?
Though it’s important to have classically skilled analytics group members (together with those that embrace the predictive and prescriptive nature of the place information has advanced to), having a real pure curiosity in regards to the numbers, the enterprise and the aggressive panorama actually units candidates other than each other.