Singapore-based insurance coverage firm Singlife has chosen software program vendor Qlik to speed up its digital transformation.
Via this partnership, Singlife hopes to boost its digital agility and analytics capabilities to offer value-driven digital monetary providers and higher customer support.
Underneath the alliance, Qlik’s cloud information integration and visualisation options might be leveraged to offer buyer insights reminiscent of declare processes and repair inquiries.
In line with Singlife, these insights allow its workers to make knowledgeable selections, minimise battle and enhance the shopper expertise for greater than one million clients in Singapore and South East Asia.
The insurer is shifting its enterprise analytics infrastructure to the cloud in 2024 as a part of its cloud-first technique.
Qlik Cloud gives Singlife synthetic intelligence-driven information integration and analytics options, which could be scaled to help claims decision and the supply of latest providers, the insurer mentioned.
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Singlife has additionally developed greater than 300 enterprise intelligence (BI) purposes, together with inner and customer-facing apps, utilizing numerous inner information sources.
These apps use Qlik Sense to deal with analytics issues.
Singlife additionally leverages Qlik’s Singapore cloud area to retailer and distribute information for analytics domestically and at scale, in addition to Qlik Utility Automation to automate reporting duties.
Singlife group head of merchandise, propositions and transformation Richard Vargo mentioned: “Information is essential for making knowledgeable selections, and Qlik helps Singlife make higher selections quicker to enhance our buyer care whereas driving prices down.
“Working information analytics utilizing Qlik and the cloud offers us with new buyer insights quicker and the fee effectivity we’d like, which is crucial for an agile enterprise like ours.”
Qlik Asia-Pacific and Japan senior vice-president Geoff Thomas mentioned: “The insurance coverage business in Singapore is quickly evolving to raised serve clients on digital channels, and Singlife is main the best way utilizing cloud applied sciences to ship modern new providers.
“Singlife is setting an inspiring instance in Singapore’s insurance coverage and monetary providers business, demonstrating how cloud know-how can revolutionise customer support, cut back prices and gas innovation.”