To make sure that our employees and processes are performing to the very best customary, we repeatedly monitor life insurance coverage candidates’ satisfaction survey outcomes and client enter. This suggestions helps reveal areas of the life insurance coverage software course of that impression customers’ opinions essentially the most. With greater than 23,000 responses to our client satisfaction survey final yr, the beneath traits rose to the floor.

Skilled employees

Our survey discovered that 98% of respondents reported that “the examiner was courteous {and professional}.” As well as, 95% of appointments had been on-time.

“My examiner was OUTSTANDING. She was immediate, courteous {and professional} always, partaking and had one of the best angle. I used to be totally impressed. She made the expertise a pleasing one. ExamOne may be very lucky to have her as a consultant of your organization.” – Life insurance coverage applicant

Comfort

Greater than 50% of candidates selected both an workplace location or at-home assortment mentioned they select the situation as a result of “most handy place for me”.

“The individual doing my examination was courteous {and professional} earlier than and in the course of the examination course of. I used to be contacted 24 hours prematurely.  She instructed me on what I have to have and what I have to do for the examination. I used to be additionally offered info to me on accessing my outcomes and the steps taken via the examination.” – Life insurance coverage applicant

Ease of scheduling

“The corporate made it straightforward for me to schedule my appointment at a time that was handy for me.”  The survey launched this new query final yr that measures how a lot effort candidates put in to scheduling their paramed examination. This rating known as a Buyer Effort Rating (CES) with a 1-7 rating – 1 being not straightforward and seven being very straightforward.

We’re averaging a 6.6 on the 7-point scale, which means that customers discover scheduling an appointment very straightforward.

General satisfaction

The vast majority of respondents are glad with their ExamOne expertise. ExamOne’s Buyer Satisfaction (CSAT) rating in 2022 was 93% (on a scale of 100). Whereas CSAT scores differ by business, a superb rating will usually fall between 75% and 85%.

In response to the American Buyer Satisfaction Index, a company that benchmarks buyer expertise throughout industries, the life insurance coverage business common CSAT is 78%.

“I cherished the way in which all check outcomes are defined.The typical individual doesn’t know what every check is for. It’s so straightforward to grasp. Thanks for this expertise” – Life insurance coverage applicant

The monetary safety and safety for households that life insurance coverage offers is a vital aim that ExamOne helps. We offer customers with skilled employees, comfort of screening areas choices, and ease of scheduling to assist be sure that coverage completion shouldn’t be stalled or hindered.

To search out out extra about how we assist guarantee a constructive life insurance coverage applicant expertise with training and assets, go to MyExamOne.com.